Some teens and other people with mental health challenges have been turning to online platforms for emotional support from “caring strangers,” or at least that’s the idea. But a recent five-story series on Mashable.com by reporter Rebecca Ruiz exposed a host of problems associated with the platform 7 Cups, including the potential for manipulation of vulnerable youth by unqualified listeners and targeted abuse and harassment by trolls. Companion stories covered why online child exploitation is so hard to fight and why a contract between 7 Cups and the state of California was abruptly terminated.
In this “How I Did It,” Ruiz explains how one story that started as a way to explain how these types of platforms work evolved into an investigational series on the potential dangers of them.
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