Siding against Amazon, a federal judge has ruled that the Federal Trade Commission can proceed with charges that the company used “dark patterns” to dupe people into signing up for Prime subscriptions, and also thwarted subscribers' attempts to cancel.
The ruling, issued Tuesday by U.S. District Court Judge John Chun in Seattle, stems from a lawsuit brought against the company in June 2023 by the FTC. The agency alleged that Amazon used “manipulative, coercive, or deceptive user-interface designs” to trick customers into enrolling in Prime — a $13 a month subscription service that offers discounts, free delivery of many items, and access to streaming video.
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